FAQs

What forms of payment are accepted?

Amazon Pay, Visa, Mastercard, American Express and Lay-Buy

Lay-Buy is an option that allows you to make a purchase by putting the item on lay-away.  There is a 20% down payment and number of monthly payments up to four months to pay off.

Is Lay-Buy safe & secure? 

Yes, all LAY-BUY payments are automatically setup in PayPal.

Can customer select the down-payment % they want to pay?

Customer is presented with a drop-down to select the down-payment they want to pay.

Can customer select how many months they need to pay-off the balance?

Customer is presented with a drop-down to select how many monthly installments

When do I receive the goods?

Customer receives their goods after their final payment.

How are Lay-Buy installment payments paid?

Lay-buy installment payments are auto-paid from your linked card in your PayPal setup.

How do I ensure all Lay-Buy installment payments are paid?

Customer to ensure there is always funds available in your PayPal.

Can a customer manually make payments towards their Lay-Buy order?

No - all Lay-buy payments are automated via a recurring profile in your PayPal setup.

Can a customer settle a LAY-BUY earlier?

Yes - please contact store to revise payment plan. Customers cannot revise themselves. 

Can a customer change the amount of months on their LAY-BUY payment plan?

Yes – please contact store to revise payment plan. Customers cannot revise themselves.

What happens if a payment is missed?

PayPal will then auto attempt again in 5 days, two more times.

Is the customer and merchant told about a missed Payment ?

Yes, PayPal send an email notification to both parties.

How does a customer catch up a missed payment?

Seller will invoice customer for missed payment.

Can a customer see their payment plan?

Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments.

 

 

Where does YFC ship from?

Products ship from China and Ghana.

What is shipping time?

Please be advised that shipping times may vary from 21 to 35 days for ready made items and an additional 5 days for custom made items due to customs clearance. Expedited shipping is an option for an additional fee. Simply contact us by email Sales@YafeuCulturalFashion.com or phone call 559.548.8771 with inquiry to the shipping time you need. By placing an order with us is confirmation that you understand shipping time. 

What is YCF and where are you located?

Yafeu ( Yaa-FEY-uw) is an African name that means 'Bold.' YCF is a dropshipping and made to order store. Our business address is 3402 Wilshire Blvd. #32346 Los Angeles, CA 90036 and our home office is 250 W. Bullard Ave. #182 Clovis, CA 93612

What is YCF exchange policy?

YCF strives to provide superior customer service and a quality shopping experience to all of our customers. That’s why shipping, returns and exchanges are hassle-free . If for any reason you are not satisfied with your selection, you can return it free of charge. YCF accepts returns up to 30 days from date of receipt of shipment for items that are in new, unused condition and have all of the original packaging intact.

What is YCF return policy?

We want you to be happy with all of your purchases and will accept returns up to 30 days from the date of receipt of shipment for items that are in new, unused condition and have all of the original packaging

How much is it to return an item?

Return shipping is always on us.